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Continue ShoppingHelp Center
Welcome to the LovePulse X Help Center. We're here to assist you with any questions or concerns you may have about our products, services, or your orders.
Frequently Asked Questions
Account & Orders
- How do I create an account?
Creating an account is easy! Simply click on "Sign In" in the top right corner, then select "Create Account" and follow the prompts. You'll need to provide your email address and create a password. - How do I track my order?
Once your order has shipped, you'll receive a tracking number via email. You can also track your order by logging into your account and visiting the "Orders" section. - Can I modify or cancel my order?
Orders can typically be modified or cancelled within 24 hours of placement, provided they haven't been shipped. Please contact our customer service team immediately if you need to make changes.
Shipping & Delivery
- What are your shipping options?
We offer various shipping options including standard shipping, express shipping, and overnight delivery. Shipping costs and delivery times vary by location. Please see our Shipping Information page for details. - How is my package shipped?
All orders are shipped in discreet, unmarked packaging. The package will not indicate the contents or our company name. For more information, please visit our Discreet Packaging page. - Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by destination. Please check our shipping information page for details about your location.
Returns & Refunds
- What is your return policy?
We offer a 30-day return policy on unopened items in their original packaging. For detailed information, please visit our Returns & Refunds page. - How do I return an item?
To initiate a return, log into your account, go to "Orders," select the order you wish to return, and follow the return instructions. You'll receive a return authorization and shipping label. - How long does it take to process a refund?
Once we receive your returned item, we'll process your refund within 5-7 business days. The refund will appear in your original payment method within 7-10 business days, depending on your bank or credit card company.
Product Information
- Are your products safe to use?
Yes, all our products are made from body-safe materials and meet strict quality standards. We only stock products from reputable manufacturers that comply with safety regulations. - How do I care for my products?
Care instructions are included with each product. Generally, most products should be cleaned with warm water and mild soap before and after use. Always follow the specific care instructions provided with your purchase. - Do you offer product recommendations?
Yes! Our customer service team is trained to help you find the perfect products for your needs. You can contact us via email, phone, or live chat for personalized recommendations.
Payment & Security
- What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods. All transactions are encrypted and secure. - Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect your payment information. We never store your full credit card details on our servers. - Will I be charged immediately?
Yes, your payment method will be charged when you place your order. If your order is cancelled or cannot be fulfilled, you'll receive a full refund.
Contact Us
If you can't find the answer you're looking for, our customer service team is here to help:
- Email: customercare@lovepulsex.com
- Phone: Available Monday-Friday, 9 AM - 6 PM EST
- Live Chat: Available on our website during business hours
We aim to respond to all inquiries within 24 hours during business days.