Returns & Refunds

Return Policy

We offer a 30-day return policy on eligible items. To be eligible for a return:

• Items must be unopened and in their original packaging
• Items must be in new, unused condition
• Returns must be initiated within 30 days of delivery
• Original proof of purchase is required

For health and safety reasons, certain items cannot be returned once opened. These include:

• Intimate products that have been opened or used
• Personal care items
• Items that cannot be resold for hygiene reasons

How to Return an Item

Returning an item is easy. Follow these steps:

1. Log into your account and go to "My Orders"
2. Select the order containing the item you wish to return
3. Click "Return Item" and select the reason for return
4. Print the return label that will be provided
5. Package the item securely in its original packaging
6. Attach the return label to the package
7. Drop off at a carrier location or schedule a pickup

You'll receive email confirmation once we receive your return.

Return Shipping

Free Returns

We offer free return shipping on eligible items. A prepaid return label will be provided when you initiate a return.

Return Shipping Costs

In some cases, return shipping may be deducted from your refund:

• If the return is due to a change of mind (not a defect or error)
• If the original shipping was free and the return is not due to our error
• For international returns, customs fees may apply

If the return is due to our error or a defective product, we'll cover all return shipping costs.

Refund Process

Processing Time

Once we receive your returned item:

• We'll inspect the item within 2-3 business days
• If approved, your refund will be processed within 5-7 business days
• You'll receive an email confirmation when the refund is processed

Refund Method

Refunds will be issued to your original payment method:

• Credit/Debit Cards: 7-10 business days after processing
• PayPal: 3-5 business days after processing
• Other Payment Methods: Processing times may vary

Note: The time it takes for the refund to appear in your account depends on your bank or payment provider.

Refund Amounts

Full Refunds

You'll receive a full refund (minus return shipping if applicable) for:

• Defective or damaged items
• Wrong items received
• Items that don't match the description
• Returns due to our error

Partial Refunds

Partial refunds may apply for:

• Items returned due to change of mind (original shipping costs may be deducted)
• Items that show signs of use or damage not present at shipping
• Missing parts or accessories

Exchanges

We currently don't offer direct exchanges. To exchange an item:

1. Return the original item using our return process
2. Once the return is processed, place a new order for the item you want
3. Your refund will be applied to the new order

If you need assistance with an exchange, please contact our customer service team, and we'll be happy to help.

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately (within 48 hours of delivery)
• Take photos of the damage or defect
• We'll arrange a replacement or full refund
• We'll cover all return shipping costs

We take quality seriously and will make it right if you receive a faulty product.

Wrong Items Received

If you receive the wrong item:

• Contact us immediately
• We'll send you the correct item right away
• You can keep the incorrect item or return it (we'll provide a prepaid label)
• No additional charges will apply

International Returns

For international orders:

• Return shipping costs are the customer's responsibility unless the return is due to our error
• Customs fees paid on the original order are non-refundable
• Return processing may take longer due to international shipping
• Please ensure items are properly declared for customs on return

We recommend using a tracked shipping method for international returns.

Non-Returnable Items

The following items cannot be returned for health and safety reasons:

• Opened intimate products
• Used personal care items
• Items without original packaging
• Items damaged by misuse
• Digital products or downloadable content
• Gift cards

If you have questions about whether an item can be returned, please contact our customer service team before initiating a return.

Return Status

You can track your return status by:

• Logging into your account and viewing "My Returns"
• Checking your email for return status updates
• Using the tracking number provided with your return label

Need Help with Returns?

If you have questions about returns or refunds, our customer service team is here to help:

• Email: customercare@lovepulsex.com
• Phone: Available Monday-Friday, 9 AM - 6 PM EST
• Subject Line: Please use "Return Request" for faster processing

We aim to resolve all return issues quickly and fairly. Your satisfaction is our priority.