Order Tracking

Track Your Orders

To track your orders, you can:

1. Create an account to view all your orders in one place
2. Use your order number and email to track without an account (see below)
3. Check your email for tracking information sent when your order ships

Create Account or Sign In

Tracking Your Order

When Will I Receive Tracking Information?

• Order Confirmation: You'll receive an email immediately after placing your order
• Processing: Your order is being prepared (1-2 business days)
• Shipping Notification: Once your order ships, you'll receive an email with tracking information
• Tracking Updates: You'll receive updates as your package moves through the shipping network

What Information Will I Receive?

Your shipping notification email will include:

• Tracking number
• Carrier name (USPS, FedEx, UPS, etc.)
• Link to track your package
• Estimated delivery date
• Shipping address confirmation

How to Use Your Tracking Number

Method 1: Click the Tracking Link

The easiest way is to click the tracking link in your shipping notification email. This will take you directly to the carrier's tracking page.

Method 2: Visit the Carrier's Website

You can also track your package by:

1. Going to the carrier's website (USPS, FedEx, UPS, etc.)
2. Entering your tracking number in the tracking field
3. Viewing real-time updates on your package's location

Method 3: Use Your Account

If you have an account, you can track orders directly from your account dashboard without needing to enter tracking numbers manually.

Understanding Tracking Status

Here's what different tracking statuses mean:

• Order Confirmed: Your order has been received and is being processed
• Processing: Your order is being prepared for shipment
• Shipped: Your order has left our warehouse and is on its way
• In Transit: Your package is moving through the carrier's network
• Out for Delivery: Your package is on the delivery truck and will arrive today
• Delivered: Your package has been delivered to the specified address

Tracking Updates

Tracking information is updated in real-time by the carrier. Updates typically include:

• Package location
• Estimated delivery date
• Delivery status
• Delivery attempts (if applicable)
• Delivery confirmation

Note: Tracking updates may take a few hours to appear after your order ships. If you don't see updates immediately, please check back in a few hours.

International Order Tracking

For international orders, tracking works the same way, but you may see additional statuses:

• Customs Clearance: Your package is being processed by customs
• In Transit to Destination Country: Package is on its way to your country
• Arrived at Destination Country: Package has arrived in your country
• Out for Delivery: Package is being delivered locally

International tracking may have longer gaps between updates due to customs processing and international shipping networks.

Common Tracking Issues

Tracking Number Not Working

If your tracking number isn't working:

• Wait a few hours - tracking may not be active immediately after shipping
• Double-check the tracking number for typos
• Make sure you're using the correct carrier's website
• Contact us if the issue persists

No Tracking Updates

If tracking shows no updates:

• Carriers may not scan packages at every location
• Updates may be delayed during peak shipping seasons
• International packages may have longer gaps between updates
• Contact the carrier directly if you're concerned

Package Shows Delivered But Not Received

If your package shows as delivered but you haven't received it:

• Check with neighbors or building management
• Look around your property (porch, mailbox, etc.)
• Contact the carrier directly
• Contact our customer service team if the package cannot be located

Delivery Notifications

Many carriers offer delivery notifications. You can:

• Sign up for text or email alerts from the carrier
• Set up delivery preferences (delivery location, time, etc.)
• Request delivery instructions
• Authorize package release (if available in your area)

Check with your carrier for available notification and delivery options.

Need Help Tracking Your Order?

If you're having trouble tracking your order or have questions, we're here to help:

• Email: customercare@lovepulsex.com
• Phone: Available Monday-Friday, 9 AM - 6 PM EST
• Include in your message: Order number and tracking number (if available)

We'll investigate and provide you with the most current information about your order.

Quick Links

• My Account - View all your orders
• Shipping Information - Learn about our shipping options
• Help Center - Get answers to common questions