Shipping Information

Shipping Options

Standard Shipping

• Delivery Time: 5-7 business days
• Cost: Calculated at checkout based on weight and destination
• Tracking: Included with all standard shipments

Express Shipping

• Delivery Time: 2-3 business days
• Cost: Additional fee applies
• Tracking: Priority tracking included

Overnight Shipping

• Delivery Time: Next business day (order by 2 PM EST)
• Cost: Premium rate applies
• Tracking: Real-time tracking included

Note: Delivery times are estimates and may vary based on your location and carrier delays. International orders may take longer due to customs processing.

Shipping Destinations

We currently ship to the following regions:

• United States (all 50 states)
• Canada
• United Kingdom
• European Union countries
• Australia and New Zealand
• Select countries in Asia and Latin America

If your country is not listed, please contact our customer service team to inquire about shipping availability.

Order Processing

Once you place an order:

1. Order Confirmation: You'll receive an email confirmation immediately after placing your order.
2. Processing: Orders are typically processed within 1-2 business days.
3. Shipping Notification: Once your order ships, you'll receive an email with tracking information.
4. Delivery: Your package will be delivered according to the shipping method you selected.

During peak seasons (holidays, sales events), processing times may be slightly longer. We'll notify you if there are any delays.

Shipping Costs

Shipping costs are calculated based on:

• Package weight and dimensions
• Shipping destination
• Selected shipping method

Free shipping is available on orders over a certain amount (check our current promotions for details). Shipping costs are displayed clearly at checkout before you complete your purchase.

International Shipping

Customs & Duties

For international orders:

• Customs fees and import duties may apply depending on your country's regulations
• These fees are the responsibility of the customer
• We cannot predict or control these charges
• Your local customs office can provide information about applicable fees

International Delivery Times

• Canada: 7-14 business days
• UK & EU: 10-21 business days
• Australia/New Zealand: 14-28 business days
• Other countries: 14-30 business days

These are estimates and may vary based on customs processing and local delivery services.

Package Tracking

All orders include tracking information. Once your order ships, you'll receive:

• An email with your tracking number
• A link to track your package online
• Updates on your package's location and estimated delivery date

You can also track your order by logging into your account and visiting the Order Tracking page.

Discreet Packaging

All orders are shipped in plain, unmarked packaging that does not reveal the contents or our company name. The package will appear as a regular delivery with no indication of what's inside.

For more details about our discreet packaging policy, please visit our Discreet Packaging page.

Shipping Issues

Lost or Delayed Packages

If your package hasn't arrived within the expected timeframe:

1. Check your tracking information for updates
2. Contact the carrier directly using your tracking number
3. If the package appears lost, contact our customer service team

Damaged Packages

If your package arrives damaged:

• Take photos of the damaged package and contents
• Contact our customer service team immediately
• We'll arrange a replacement or refund

Wrong Address

If you need to change your shipping address:

• Contact us immediately if your order hasn't shipped yet
• Once shipped, address changes may not be possible
• We'll do our best to help, but cannot guarantee address changes after shipment

Need Help?

If you have questions about shipping, please contact our customer service team:

• Email: customercare@lovepulsex.com
• Phone: Available Monday-Friday, 9 AM - 6 PM EST